Executive Summary
Contract Period: Oct 2024 – Oct 2025
Strategic Partnership
"Our role extends beyond maintenance to supporting technical development and piloting modern solutions."
"دورنا يتجاوز الصيانة لدعم التطوير الفني وتجريب الحلول الحديثة."
Urgent Technical Observations
Display systems reached maximum capacity.
Limits expansion.
Upgrade; temporary solution proposed.
Branch devices reached end-of-life; recurring failures.
Recurring failures despite maintenance.
Planned replacement cycle.
Unstable internet, no fiber, site limits.
Affects systems & remote support.
Alternative connectivity solutions.
Field visits for remotely solvable issues.
Visit quota consumption.
Increase remote support usage. (No extra charges)
Engineers supported offshore system testing.
Effort beyond scope.
Formalize scope alignment.
System created but underused.
Weak tracking.
Reactivate and enforce usage.
Custom system under development.
Better reporting & communication.
Pilot then phased rollout.
Ready for the Next Phase?
Ensure continuity of service and maintain your system's excellent health status.