Performance Evaluation
In-depth analysis of system reliability, maintenance effectiveness, and service quality.
98EXCELLENT
Branch Health Score
Based on uptime, resolution time, and ticket volume.
100%RELIABILITY
Reliability Index
Zero critical downtime recorded in 2024-2025 period.
75%PREVENTIVE
Preventive Maintenance Effectiveness
Ratio of preventive vs. reactive maintenance.
Reliability Trend (Oct 2024 - Oct 2025)
Key Achievements
Zero Security Breaches
Firewall updates and security patches were applied within 24 hours of release, resulting in 100% security integrity.
Response Time Improved
Average rResponse time dropped from 2.8h in previous period to 2.4h in current period exceeding the SLA target of 4 hours.
Proactive Hardware Replacement
Identified and replaced 15 aging workstations before failure, preventing estimated 120 hours of downtime.
No unresolved or pending issues recorded for 2024-2025 period.